Refund Policy

Thank you for choosing our Magento extension(s). We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be circumstances where you need to request a refund. This Refund Policy outlines the conditions and procedures for requesting a refund for our Magento extensions.

Eligibility for Refunds

1.1. We offer refunds within a specified timeframe and under certain conditions. To be eligible for a refund, you must meet the following criteria:

You have purchased the Magento extension directly from our official website or authorized marketplace.
You are within the specified refund period, which is 30 days from the date of purchase.
You have a valid reason for the refund, as described in Section 2.

1.2. Please note that custom development services, installation, and any additional services related to the Magento extension are non-refundable.

Valid Reasons for Refunds

2.1. Our refund policy covers the following valid reasons:

The Magento extension is not compatible with your Magento version or platform, despite meeting the specified system requirements.
The Magento extension has a critical issue that cannot be resolved within a reasonable timeframe.
The Magento extension does not perform as described on our website or in the documentation.

2.2. We reserve the right to assess each refund request on a case-by-case basis. Refunds may be denied if the issue is attributable to factors outside the scope of our extension, such as conflicts with other third-party extensions or custom code modifications.

Refund Procedure

3.1. To request a refund, you must submit a refund request within the specified refund period. Please contact our support team at support@mageefy.com and provide the following information:

Your name and contact information.
Order number or purchase details.
Reason for the refund request, including any relevant details or error messages encountered.

3.2. Upon receiving your refund request, we will evaluate the information provided. If your request meets the eligibility criteria and valid reasons outlined in Section 1 and Section 2, we will initiate the refund process.

Refund Options

4.1. Depending on the circumstances, we offer the following refund options:

Full Refund: We will issue a full refund of the purchase price.
Partial Refund: In some cases, we may offer a partial refund based on the severity of the issue or the extent of your usage of the Magento extension.

4.2. Refunds will be processed using the same payment method used for the original purchase. Please note that the processing time may vary depending on your payment provider.

Extension Removal

5.1. Upon receiving a refund, you must uninstall and remove the Magento extension from your store. Continuing to use the extension after a refund is granted is a violation of our terms and conditions.

Modifications to the Refund Policy

6.1. We reserve the right to modify or update this Refund Policy at any time without prior notice. Changes to the policy will be effective upon posting the updated version on our website. We encourage you to review this policy periodically.

If you have any questions or need further clarification regarding our refund policy, please contact our support team at support@mageefy.com. We are here to assist you and ensure your satisfaction with our Magento extensions.