Help Desk for Magento 2

Rating:

93% of 100

Magento 2 HelpDesk extension provides a ticket management system for your website. Magento 2 Help Desk extension is a must-have extension for your store.

Key Features :

Enable/Disable the extension in one click
Advance Tickets Management System For Magento
Mass actions, filters, and sorting are available in the tickets grid
Allow customers to post and manage tickets from their my account section
Manage Ticket Status, Replies & Priorities
Create Multiple Departments & View Ticket Stats
User-friendly interface and improved mobility

CE 2.2.X - 2.4.X | EE 2.2.X - 2.4.X

Frontend Demo Backend Demo

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Screenshots

HelpDesk Module Config
General Configuration
Module Forms Settings
Email Notification Settings
HelpDesk Menu
HelpDesk Status
HelpDesk Status Listing
HelpDesk Departments Listing
My Support Tickets
My Support Tickets Page
Create New Ticket Page
Customer Tickets Listing Page
HelpDesk Tickets Listing
Tickets View Page
Tickets View Page
HelpDesk Tickets Listing

Description

Overview

Magento 2 HelpDesk extension provides a ticket management system for your website. Magento 2 Help Desk extension is a must-have extension for your store.

Help Desk extension for Magento 2 is a bridge that connects customers to the support team of online stores coming together in the quickest way. Our Magento 2 help desk extension is the most powerful and flexible solution for your store. It allows you to manage and perform the work of your support team in the most efficient and convenient way. This extension allows gathering customer feedback and assigning them to the appropriate department to address.

With the help of Help Desk extension, customers can create tickets relating to their queries, problems, issues, complaints, suggestions etc, and admin can assign them to the appropriate department and reply to those tickets. Customers can choose a Priority and Department for the new ticket. Magento 2 Help Desk extension brings you a time saving and organized workflow. It is fast and easy to connect with your customers using Magento 2 Help Desk Extension. The extension allows Guest Users to submit tickets as well.

The module provides an easy-to-use ticketing system and a reliable support request management system. The module includes a user-friendly interface to help you manage tickets and answer them from the admin interface. The extension provides the extended ticket forms where your customers could attach files of different extensions. This Help Desk for Magento 2 extension provides an easy way to set a two-way communication between customers and the support team. All admins assigned to a department will receive email notifications on every new ticket created or updated in this department. This module also supports Google reCAPTCHA to restrict spam submissions.

This extension allows your store administrator to see all the most important details at once. Use predefined filters options for fast and easy organizing of all tickets. Admin can see the list of tickets posted by customers and can reply to the tickets posted by customers. Customer and Admin will get an e-mail when ticket is created/updated. This module helps you to manage customer requests and queries in one place, assign tickets to the respective department with ticket status, priority, and much more. An admin user can manage all tickets from the admin panel. The tickets list/grid view with many information such as created time, last reply time, subject, department, customer's name, Assignee, priority, etc.

Features:

Enable/Disable the extension in one click
Advance Tickets Management System For Magento
Mass actions, filters, and sorting are available in the tickets grid
Allow customers to post and manage tickets from their my account page
Manage Ticket Status, Replies & Priorities
Create Multiple Departments & View Ticket Stats
User-friendly interface and improved mobility
Create tickets from the backend and reply to the tickets via email
File Attachment to the ticket
A customer can select the priority of the ticket
Admin can specify the ticket's priorities and status
Customer and Admin will get an e-mail when ticket is created / updated
Easy installation and configuration.
Powerful & user-friendly admin features.
Easy to use and customize.
This extension is easy to use and manageable without any technical proficiency.
It is 100% open-source.

Installation:

After finishing purchasing process, we will immediately send you an email containing the link to download the extension or Download the extension's package from your Mageefy Customer Account. Please follow the below steps to install the extension.

Step 1: Unpack/Unzip the contents of the zip folder that you have downloaded.
Step 2: Connect to your website source folder with FTP/SFTP/SSH client as a user who has permissions to write to the Magento file system
Step 3: Upload all the files and folders from the extension's installation package to the corresponding root folder of your Magento installation
Step 4: Via SSH, navigate to the Magento 2 root directory and run this command to enable the extension:
php bin/magento module:enable Mageefy_HelpDesk
Step 5: Now, run the following command
php bin/magento setup:upgrade
php bin/magento setup:static-content:deploy
Step 6: Then clear the cache. Go to Admin -> SYSTEM -> Tools -> Cache Management, selecting all caches, clicking “refresh” from the drop-down menu, and submitting the changes.
Now the module is enabled in the system and it is ready to be configured and used.

*Note: In case you have followed all the above steps but the extension still doesn’t work properly, then please contact us at support@mageefy.com, our support team will assist you.

Configuration:

Login into the admin panel then Go To STORES >> Mageefy Extensions >> HelpDesk and here you can see all the settings or configuration of the module.

Go To HelpDesk >> Tickets and here you can see and manage all the tickets.

Technical Specifications

More Information
Compatibility	CE 2.2.X - 2.4.X \| EE 2.2.X - 2.4.X
License	Single Magento Installation
Support Period	90 Days Free Support, with options to extend
Code	100% Open Source Code

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FAQ's

What qualifications and experience should I look for in a Magento developer?

A Magento developer should have a strong understanding of Magento 2, PHP, MySQL, HTML, CSS, JavaScript, and related technologies. Look for candidates with relevant experience in Magento development, including working on e-commerce projects, custom module development, theme customization, and integration with third-party systems. Additionally, certifications such as Magento Developer Certification can indicate their expertise in the platform.

How do I assess the skills of Magento developers during the hiring process?

You can assess Magento developers' skills through various methods, including technical interviews, coding tests, and reviewing their portfolio or previous work. Ask them about their experience with Magento 2, specific projects they have worked on, and challenges they have faced. Request code samples or ask them to complete coding tasks relevant to your project to evaluate their problem-solving abilities and coding standards.

What is the average cost of hiring a Magento developer?

The cost of hiring a Magento developer can vary depending on factors such as their experience level, location, project complexity, and engagement model (full-time, part-time, freelance, agency). Rates can range from hourly rates to project-based or monthly rates. It's essential to consider the balance between cost and quality when selecting a developer.

Should I hire a freelance Magento developer or work with an agency?

The choice between a freelance Magento developer and an agency depends on your project requirements, timeline, and budget. Freelance developers can be a cost-effective option for small-scale projects or short-term engagements. Agencies, on the other hand, provide a team of developers with a range of skills, project management support, and long-term support options. Evaluate your specific needs and choose the option that best aligns with your project goals.

Can I hire Magento developers remotely?

Yes, hiring Magento developers remotely is a common practice. With remote work becoming increasingly popular, you can hire skilled Magento developers from around the world, expanding your talent pool. Remote collaboration tools and effective communication channels enable seamless interaction and project management.

What level of post-development support can I expect from Magento developer or agency?

Post-development support can vary depending on the developer or agency. Discuss the support and maintenance terms with the Magento developers you are considering. Some developers provide a specified warranty period after project completion, while others offer ongoing support packages for bug fixes, updates, and technical assistance. Clarify the support arrangements before finalizing the hiring process.

What is Magento?

Magento is an open-source e-commerce platform that provides businesses with a flexible and scalable solution for building and managing their online stores. It offers a wide range of features, including product catalog management, shopping cart functionality, payment and shipping integrations, SEO optimization, and more.

What services do you offer as a Magento development agency?

As a Magento development agency, we offer a comprehensive range of services, including:

Magento website development
Custom module development
Theme customization and design
Migration from other platforms to Magento
Performance optimization
Integration with third-party systems (payment gateways, shipping providers, ERP systems, etc.)
Maintenance and support
Upgrades and security patches
Magento eCommerce App Development
Code Audit & Speed Optimization

Do you have experience working with Magento?

Yes, we have extensive experience working with Magento. Our team of developers has worked on numerous Magento projects, ranging from small businesses to large enterprise-level implementations. We are well-versed in the Magento platform and keep up with the latest updates and best practices.

Can you customize the look and feel of my Magento store?

Absolutely! We understand the importance of creating a unique and visually appealing online store. Our team can customize the look and feel of your Magento store to align with your brand identity and provide a seamless user experience. We can work with you to design custom themes, implement specific layouts, and incorporate branding elements.

Can you migrate my existing website to Magento?

Yes, we can help you migrate your existing website to the Magento platform. We have experience in migrating websites from various platforms to Magento, ensuring a smooth transition of your data, products, customer information, and other relevant content. We follow best practices to minimize any downtime and ensure data integrity throughout the migration process.

Do you provide ongoing support and maintenance for Magento websites?

Yes, we offer ongoing support and maintenance services for Magento websites. We understand the importance of keeping your website running smoothly and up to date. Our support services include regular updates, security patches, bug fixes, performance optimization, and assistance with any technical issues that may arise. We provide flexible support plans tailored to your specific needs.

How long does it take to develop a Magento website?

The timeline for developing a Magento website depends on several factors, including the complexity of the project, the number of customizations required, and the availability of content and resources. We work closely with our clients to understand their project requirements and provide a realistic timeline based on those factors. Our goal is to deliver high-quality solutions within agreed-upon timelines.

How much does Magento development cost?

The cost of Magento development varies depending on the scope and complexity of the project. Customizations, integrations, design requirements, and other factors can impact the overall cost. We provide detailed project estimates based on the specific requirements of each client. Our pricing is competitive, and we strive to deliver value for your investment.

What should I do if I can’t install the extension?

In case you can't install the extension, please Contact us to ask for more support. We are willing to install it for you based on Our policy

How to install Magento 2 Mageefy extensions?

Each Maggefy extension package is provided with the extension files and installation guides. And you can also see the installation guide on the extension details page as well.

Do you have the installation service?

Yes, we provide a professional installation service. You can purchase it when ordering an extension.

Will I get free support and updates?

Yes, once you buy any extension(s) by Mageefy, you’ll get free 1 year updates for the product(s).

Each purchased extension includes 3 months of free support by default.

What should I do if I bought the wrong extension?

If you accidentally bought the extension you didn't need, please contact us as soon as possible.

As Mageefy provides a 30-day money-back guarantee, we’ll be able to replace it with the one you need.

How can I get a refund?

Mageefy provides a 30-day money-back guarantee. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you. You get 3 months of free support period after making a purchase.

Can I install Mageefy extension by myself?

Yes, you absolutely can! You can install it like installing any extensions to website, follow our Installation Guide. Otherwise, you can purchase Installation Service option, our Magento experts will install on your website and resolve any issue arise during the installation.

Which are the various payment methods you supports.

You can make your payment via Visa, Mastercard or other Credit Cards. you can pay via PayPal as well.

When will I get my extensions?

You will receive the download information that will become active as soon as the transaction is complete and the verification is over. We accept payments through PayPal. Verification on PayPal is instant.

Can I get an access to the source code of your extensions?

Yes, since the source code of Mageefy extensions is open. Our extension is 100 % open source.

What is the license policy? On how many websites can I use Mageefy extensions?

Our license allows you to use a single extension license on one Magento installation. Extension is not domain related, but installation related. If you run several domains on the same instance of Magento, you can use one extension license. However if you run each website on a new installation of Magento, you need separate license for each of them.

What is refund policy ? how can I get my refund ?

We accept refund request within 30 days of purchase. After expiry of 30 days the refund is not applicable Also, we don't do refund for installation service and other custom service. Share your transaction Id with and we will refund back.

Do you provide Magento customization service?

Yes, sure, we can help you with customization. Please contact us to any type of customization work in magento.

Can I test an extension on a staging site before transferring it to a live one?

Yes, you can install any Mageefy extension on a test/staging site and configure all the settings there before doing it on your live store.

Can I request trial?

We do not provide trial versions for our extensions. However, we are happy to offer 30-day money back guarantee if our extensions fail to function properly due to a bug and we cannot support to fix it. However, we always try our best to assist customer in solving problems.

Can I report bug and suggestion.

Bug reporting and suggestions are always welcome, we appreciate if you are participate to make the product better.

Can I get user guide for an extension?

Yes, you can download from extension product page and also you will get with extension package when you extract it .

Request Customization

We customized Magento Modules as per client needs. Our proficient Magento developers offer Magento customization and custom magento development services.

We understand that every business is different and although Mageefy extensions have more advanced features than the Magento core platform, each store owner might have other requirements according to their business.

Want to customization for this Module ? Please Contact us for module customization (Paid Service).